Alpine Support

Available Here For You

Give us a call or submit a support ticket and we will solve your problems together.

Unsurpassed Customer Service

Once you sign up with Alpine Payments and give us a call, real people answer the phone.  We’re authentic, genuine, and caring.  As a small business you will know and learn our customer service team on a first-name basis, and we’ll take your concern, issue or problem through a one call resolution.  We recognize how payment processing issues affect your business, and the urgency is understood.  No matter how big your business is all phone calls are given the upmost priority.

Submit A Support Ticket

Just fill out this form or call 1.877.804.7286

Frequently Asked Questions

Take a look at our FAQs for more information on Alpine Payments and the solutions we offer. If you can’t find what you are looking for, please feel free to contact our Customer Service team.

Since 2007, Alpine Payments has continually evolved to offer industry leading solution for small to medium sized businesses.

Our diverse product line includes:

  • Credit, debit, EBT, and ACH processing
  • Check processing and verification
  • Gift cards/Loyalty
  • Online reporting
  • Virtual terminal and gateway for e-commerce
  • Merchant cash advance
  • ATM sales, leasing and placement
  • Point-of-Sale (POS) equipment
  • Equipment leasing

Once you have signed up with Alpine Payments and give us a call, we have real people answer the phone.  We are authentic, genuine, and care.  As a small business you will know and learn our customer service team on a first-name basis.  We will take your concern, issue, or problem through a one call resolution.  We recognize how payment processing issues affect your business, and the urgency is understood no matter how big your business is.  All phone calls are given the upmost priority.

Tired of being discriminated against because of your credit history? We at Alpine Payments do our very best to ensure that our merchants get every opportunity to provide their customers with fast, secure, and easy payments.

While processing with Alpine Payments, you will be able to accept just about every major credit card available, including Visa®, MasterCard®, Discover®, American Express®, JCB, PayPal®, and Diner’s Club. You will also be able to accept any debit card with a Visa or MasterCard logo.

Alpine Payments allows you to receive your money in as little as 24 hours with Next Day Funding. With Next Day Funding, you will receive your funds in half the time of traditional processing timelines.

No. We transfer your funds to your bank using ACH Debits and Credits. Nearly all banks have this capability. You can keep your existing checking account.

Certain types of businesses may require different methods of accepting payment. While some retail stores may be perfectly content with a countertop terminal, businesses with technicians out in the field may require mobile payment capabilities, and businesses with an online store may require a virtual payment gateway. Regardless of your payment processing needs, Alpine has you covered with one of the most diverse line of product offerings, allowing for a plethora of payment options, all complete with experienced support.

EMV is a new pin and chip-based security standard for payment cards that is set to replace current U.S. magnetic stripe cards. Pin and chip cards, such as EMV, have long been used in Europe and the rest of the world, and have been credited with significantly driving down the occurrence of fraud in participating countries, sometimes by as much as 70%. EMV cards only function with EMV-enabled terminals, so merchants with magnetic stripe-only terminals will need to upgrade their equipment prior to the October 2015 compliance deadline. After October 2015, merchants will be liable for fraud if they choose not to adopt EMV for their payment card processing.

All Alpine products are compliant with Payment Card Industry Data Security Standards (PCI DSS), and utilize only the most advanced security features, such as Point-To-Point Encryption (P2PE) and tokenization.

PCI DSS stands for Payment Card Industry Data Security Standard. Compliance by merchants in the standards set by the council indicate a willingness by the merchant to protect the payment data of its customers from security breaches and other forms of data theft. All merchants that accept payment cards are required to be compliant. To learn more about PCI DSS, including how to determine your business’ compliance requirements, view the PCI Security Standards website.

In most cases, Alpine Payments will be able to migrate your existing terminal over to Alpine Payments. Exceptions include proprietary equipment that is locked by a previous payment processor, or equipment that is obsolete and/or non-compliant.

Not Sure Where To Start?

You can contact us to get the conversion started. Real people will answer your call, offering real solutions.

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